Consumer service
How do you recognize good seller on eBay? One can say “check their feedback” other “look for return policy”. Probably there is as many recipes as buyers. I have one more to add - check customer service quality. I usually “attach” to the store. When my buying experience is good I will return to the store. I will put it on the top of my list and check it first for needed thing.
Lets go to the details - I wanted to buy snowboards (with boots and bindings) for us. After careful examining eBay’s listing I have narrowed them to 2 stores - one in Minnesota and another from Colorado. As I’m rookie I didn’t know precisely what I want. So I asked both of the a question. i have to admit that it was quite a general question, yet very important to someone who wants to spend $500 on new equipment. Guess what, only one answered. I didn’t wait long, after clarifying some other things I ordered two sets containing Lamar snowboard and SIMS boots and bindings. After some unpleasant experiences with FeDeX the package arrived last Friday. After quick scan of picture howto I mounted the bindings and we were ready to go.
Next day on the slope something strange happened. While tightening my straps one ratchet… broke. I took the broken part with me to closely examine it at home. You can see the results below:
I was quite surprised as it turned out that the ratchet handle was made from some kind of metal. More - the manufacturer was advertising this binding as a bulletproof. So I wrote an email with those pictures to my eBay seller and imagine my surprise - without any hesitation I got the answer I hoped to see - they will send me new replacement part.
I know that it probably cost less than $5 so it’s not a big deal for them, but yet - in very profit/competition oriented environment which without any doubts eBay is, they found time to answer all my not-so-brilliant questions, timely package and sent the equipment and then nicely handle warranty claim.
I can tell you - since now every time I will need something from sport equipment I will first go and check at the Snowboardnstuff.com
