Mediacom, are you kidding?
I’ve got internet from Mediacom. Nothing fancy just basic service, but I use it for work and I rely on it every day. Today the connection just died. Technical problems happen so I called support number.
And here was first surprise of the day. They have an automated system that guides you through some troubleshooting steps and is apparently even able to do some magic on their part to reset the line. As I was readying myself to write something nice about Mediacom’s system the helpful (!) computer decided that he can’t help me but will transfer gathered information to live technician so we can continue troubleshooting. Fine.
With the exception that technician started asking me exactly the same questions I’ve already spent 10 minutes answering to the machine. Helooouuu! Second strike. After five minutes of back and forth battle about why the technician needs my private information (like neck size, grandma’s weight, ssn number and email) to record repair request the time as come to schedule an appointment as apparently there was something with my modem and I needed a home visit.
As a side note I was relatively calm until that moment. But when he said that the first available time to schedule the appointment is August 2nd I simply lost it. 12 days without internet? When I needed to start the service they have found available technician within 24h, but it takes 12 days to diagnose and fix my line?
You’ve got to be kidding.
